Refund policy

RETURN & EXCHANGE POLICY

We want you to feel confident in every BOLDISH piece you choose.

If something isn’t quite right, we’re happy to offer an exchange or store credit, subject to the conditions below.

Returns & Exchanges

For orders within Jordan:

  • Full-price purchases: eligible within 14 days of delivery.
  • Sale, discounted, or promotional purchases: eligible within 7 days of delivery.

Items must be returned in their original condition; unworn, unwashed, unused, with all original tags attached and packaging intact.

  • A valid order number or proof of purchase is required.
  • Return shipping is the customer’s responsibility.

Store Credit:

Eligible returns are issued as BOLDISH store credit once the item has been received and inspected.

Your store credit:

  • Can be used across the BOLDISH collection.
  • Has no expiry date.
  • Is issued for the eligible value of the returned item.

Original shipping and delivery fees are non-refundable.

Damaged or Incorrect Items: 

Every BOLDISH order is carefully checked before it leaves us.

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us within 24 hours of delivery and share a clear photo of the issue.

If the issue is confirmed to be on our side, we’ll take care of the return shipping and arrange the appropriate solution.

ٌReturns:

Returns are reserved for:

  • Manufacturing defects or damage upon arrival.
  • Incorrect items sent by BOLDISH.
  •  Products that significantly differ from their online description.

Return & exchange requests must be submitted within 24 hours of delivery.

Returns are not available for items that have been worn, washed, used, altered, or damaged after delivery.

Non-Returnable Items:

For hygiene and product integrity, the following items are not eligible for return or exchange: 

  •  Underwear
  • Socks that have been opened or worn
  •  Personalized or customized items
  • Gift cards
     

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via Instagram on @boldish.aw

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

BOLDISH reserves the right to decline a return or exchange if the item does not meet the conditions outlined above.